DELIVERY POLICY

Floor Delivery:

• Heavy items like ACs, refrigerators, and deep freezers will be delivered up to the 3rd flooronly in Karachi.
• If the floor space is spacious, this service is provided at no extra cost.
• For smaller or congested spaces, additional charges may apply based on the situation at the time of delivery.

Karachi:

• Product inspection is available upon delivery, but changes of mind during the actual delivery attempt are not acceptable.
• Inspection is limited to checking for damage, missing components, or verifying the actual item.
• Our delivery staff will check electronic appliances upon delivery any satisfy the customer.
• However, due to time constraints, they will not operate the product extensively.
• Your cooperation in understanding this process is highly appreciated.
• You’re requested to make sure that you are satisfied and make sure that you have checked your product at the delivery time properly.

Payment Options:

• Cash on Delivery (COD)
• Advance payment required:
  • Minimum Rs 500 or 25% advance for orders in Karachi that are far from our office address (e.g., Malir, Bahria, etc.).
  • Some orders within Karachi with higher COD amounts also require advance payment.
• Delivery will be attempted after confirmation via phone call within 2 or 3 working days.
• Free delivery in Karachi, except for distant areas like Malir, Gulshan-e-Maymar, Bahria Town, Super Highway, and National Highway.

Out of City:

• Advance payment (minimum Rs 1,000) required before dispatching.
• Incomplete addresses (e.g., self-collection or unspecified home addresses) require advance payment.
• Delivery charges apply separately based on city zones (A, B, C, D).
• For orders exceeding Rs 50,000, full payment must be made in advance.
• Delivery within 5 to 7 working days after payment confirmation.

Note:

• For orders with a product amount less than Rs.5,000, delivery charges apply nationwide.
• For Furniture delivery policies kindly visit Furniture Policy Page.