NEWSLETTER
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Fabric Warranty:
We do not provide a warranty for fabric-related issues.
Damage Warranty:
Damage claims will only be repaired as the damage is caused by the customer. No replacement will be provided.
Mirror Warranty:
There is no warranty for mirrors.
Repair Warranty:
We offer repair & maintenance warranties as long as 1 year.
Delivery and Fitting:
Currently, the customer is responsible for the delivery, and fitting charges may apply in the future. We plan to take over deliveries, and fitting charges will be included.
Online Order Benefits:
Customers who order through the website enjoy free delivery and free fitting services.
Refund and Replacement Process:
Refunds and replacements will be processed after a thorough inspection by our team. If the product is deemed non-repairable, it will be replaced with approval from higher management.
No Refund, Return, or Exchange for Change of Mind:
We do not offer refunds, returns, or exchanges for cases related to a change of mind or customer demands.
Refunds in Rare Scenarios:
Refunds are only considered in rare situations and require approval from higher management.
Register Complain:
Helpline: 021 111 178 762
Call timings: 11am – 5pm (Mon to Thu & Saturday)
WhatsApp: 0321 7876200
Email: info@surmawala.pk
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